Govtech · 03

Citizen Services

Forms, applications, certificates, grievance redressal — citizen-facing portals that don't crash.

Start Your Transformation Talk to an Architect

Overview

Citizen service portals are often built once, deployed, and forgotten — until they crash on the day a notification goes out.

ByteFlow citizen service portals are built for the spike day: queueing, rate limiting, CDN-fronted, observability dashboards. Forms support draft-save, document upload, payment gateway, and SMS/email notification.

Languages: Hindi + English minimum, regional on request. Accessibility AA. Mobile-first because 78% of citizens use phones.

We partner with state IT departments and PSUs. Deployment timelines tracked to govt fiscal calendar. Maintenance and 24×7 support contracts available.

Scope & Deliverables

What you get. What ships.

Scope

Discovery + scope lock
Architecture + delivery plan
Senior engineering / strategy
QA + handover
30-day post-launch SLA

Deliverables

Working system in production
Documentation + runbook
Training + admin handover
Monthly performance report
Source / config artifacts

Tech Stack

Next.js
Node.js
PHP / Laravel
PostgreSQL
MySQL
Cloudflare

Our Process

From scope to ship — five sprints.

Discovery

Two working sessions to lock scope and success metrics. Output: signed SOW with fixed price or T&M rate card.

Plan & Architecture

Senior architect drafts the build/run plan. Reviewed before commit.

Sprint Delivery

Two-week sprints with weekly demo and a clean staging environment.

QA & Hardening

Functional, security, and performance pass before any production cutover.

Launch & Support

Go-live, training, and 30-day post-launch support included by default.

Pricing

Honest ranges. Scope locks the number.

Starter

₹2L – ₹6L

Single-purpose engagement. 3–6 week ship.

Get this scope →

Standard

₹8L – ₹20L

Full-scope build with multiple modules. 8–14 week ship.

Get this scope →

Enterprise

₹25L+

Multi-tenant or compliance-grade. 16+ week ship.

Get this scope →

FAQ

Frequently Asked

Kickoff within 5 working days of signed SOW. Discovery can begin same week as first call.

Yes. Full source ownership on production sign-off. No vendor lock-in.

30-day post-launch SLA included. Annual maintenance contracts available at 15–20% of build cost.

Ready When You Are

Start Your Transformation

One 45-minute discovery call. We walk you through scope, timeline, and pricing — no boilerplate.

Book Discovery Call WhatsApp Us