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ByteFlow Technologies
Enterprise · 06

Customer Chat Support

AI-augmented customer support — WhatsApp, web, and IVR — with human escalation built in.

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Overview

Customer support breaks at two points: scale and consistency. AI fixes both — but only if it's wired into your actual operations, not a chatbot widget bolted on top.

ByteFlow Chat Support is an AI-first support platform. WhatsApp Business API, web chat, and IVR all route through one inbox. LLM agents handle FAQ, order status, and qualified-lead capture. Anything ambiguous escalates to a human with full context.

We ship the AI tuned on your knowledge base, not a generic model. Hallucination rate stays under 2% because we run guardrails before the response leaves the box.

Integration: any CRM, any e-commerce platform, any ticketing tool. Deployment: 4 weeks from kickoff to live.

Scope & Deliverables

What you get. What ships.

Scope
  • Discovery + scope lock
  • Architecture + delivery plan
  • Senior engineering / strategy
  • QA + handover
  • 30-day post-launch SLA
Deliverables
  • Working system in production
  • Documentation + runbook
  • Training + admin handover
  • Monthly performance report
  • Source / config artifacts
Tech Stack
  • Next.js
  • Node.js
  • PHP / Laravel
  • PostgreSQL
  • MySQL
  • Cloudflare
Our Process

From scope to ship — five sprints.

  1. Discovery

    Two working sessions to lock scope and success metrics. Output: signed SOW with fixed price or T&M rate card.

  2. Plan & Architecture

    Senior architect drafts the build/run plan. Reviewed before commit.

  3. Sprint Delivery

    Two-week sprints with weekly demo and a clean staging environment.

  4. QA & Hardening

    Functional, security, and performance pass before any production cutover.

  5. Launch & Support

    Go-live, training, and 30-day post-launch support included by default.

Pricing

Honest ranges. Scope locks the number.

Starter
₹2L – ₹6L

Single-purpose engagement. 3–6 week ship.

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Standard
₹8L – ₹20L

Full-scope build with multiple modules. 8–14 week ship.

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Enterprise
₹25L+

Multi-tenant or compliance-grade. 16+ week ship.

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FAQ

Frequently Asked

Kickoff within 5 working days of signed SOW. Discovery can begin same week as first call.

Yes. Full source ownership on production sign-off. No vendor lock-in.

30-day post-launch SLA included. Annual maintenance contracts available at 15–20% of build cost.

Ready When You Are

Start Your Transformation

One 45-minute discovery call. We walk you through scope, timeline, and pricing — no boilerplate.

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